As one of the most popular and reliable airline companies out there, it’s hard to imagine that something could ever go wrong with Brussels Airlines. They are known for having low compensation claim rates, and their LOFT has also been awarded as “Europe’s Leading Airline Lounge” for six years in a row. So far, they seem to consider the passengers’ interests, but incidents can still happen.
Despite their generally good track record, you could still find yourself holding a ticket at the airport, only to discover that you can’t get on. Your flight could be delayed, canceled, or even overbooked, causing you to be pushed onto the next flight unwillingly. Should this happen, you are entitled to Brussels Airlines overbooking compensation. In this article, you will find out how to get your hands on the reimbursement.
01What Are Your Passenger Rights?
Brussels Airlines is a European airline, which means that all of its flights fall under the jurisdiction of EC 261. This means that with a Brussels Airlines flight overbooked, delayed, or canceled, you are entitled to compensation. The monetary amounts are as follows, depending on the flight:
| Flight Type | Distance | Compensation |
| Domestic | Up to 1,500 km | 250 EUR |
| Mid-Range | 1,500 km – 3,500 km | 400 EUR |
| International | More than 3,500 km | 600 EUR |
There is only one exception to these amounts. If the distance you travel is more than 3,500 km and you get to your final destination with a 3–4-hour delay, you only get half the compensation. This means that instead of getting 600 EUR, you’ll receive 300 EUR. Circumstances might vary from one case to the other, so you should use our compensation tool to determine your eligibility.
Aside from compensation, you also have the right to a refund if you decide not to take the trip. The refund is different from the compensation, and the latter kicks in if Brussels Airline informs you of the matter on short notice. Should you be made to wait longer than necessary, you also get the right to care. This includes meals, refreshments, communication, and, if needed, accommodation.
02How to File a Brussels Airlines Overbooking Claim
The best way to file a compensation claim is through a specialized flight claim company, which can handle all the legal steps on your behalf. Airlines will often try to resist by going through different loopholes, but StopDelay knows how to handle them. Here’s what you’ll have to do:
- Confirm the Reason for Denied Boarding
On rare occasions, your denied boarding might happen because you didn’t have all of your documents or there was a computer airport outage. However, if the reason was overbooking, you must get written proof.
- Gather the Documents
Next, you should gather all your travel documents and other relevant papers and proof. This includes your ticket, boarding pass, receipts, pictures of the board, and so on.
- Ask for Alternative Flights and Benefits
While you are waiting at the gate, you should ask for benefits and alternative flights. It’s not just common sense or a courtesy – it’s the law.
- Check Your Eligibility and File
Lastly, you should use our compensation checker to see if you are eligible or not. Once you are in the clear, you can forward your documentation to us and we’ll take care of the rest.
03Get Your Compensation Today!
As a ticket holder that paid for your spot, overbooking should not be something you pay for. If your precious time is wasted as a result of overbooking and denied boarding, you are eligible to get paid for it. Contact StopDelay today to learn about your rights to compensation from Brussels Airlines.
